Support Customers With Video Guides

Ticket Resolution

• Support agents can respond to tickets by creating video-based responses. Instead of lengthy written explanations, they can visually demonstrate solutions using the step recorder.

• This approach improves clarity and reduces the chances of miscommunication.

Training and Onboarding

• New support team members can benefit from step-by-step video guides created using the recorder. These guides cover common scenarios, processes, and best practices.

• The AI-generated text overlays and dynamic scene creation make these guides engaging and easy to follow.

Troubleshooting Assistance

When customers encounter issues, Visla’s AI-powered screen step recorder can capture their interactions with the product or service. This allows support agents to visually understand the problem and provide targeted solutions.

FAQ Development

• The recorder helps build comprehensive FAQs. By recording UI interactions and workflows, support teams can create video-based answers to common queries.

• These videos can be shared with customers, reducing the need for repetitive responses.

Standard Operating Procedures (SOPs)

• For complex processes, SOPs are essential. The step recorder simplifies the creation of SOPs by capturing each step precisely.

• AI-generated narration and music enhance the instructional content.

Collaboration and Knowledge Sharing

• Support teams can collaborate effectively by sharing instructional videos with colleagues or clients.

• Whether it’s troubleshooting, training, or process documentation, the step recorder streamlines knowledge sharing.

Start Recording

Install Visla and click the Visla icon in your toolbar or desktop app menu. Select "Screen Step Recorder," choose the capture region, and let Visla automatically document your navigation through any process. To capture multiple processes, simply stop and start anew.

Let AI Do the Rest

Complete your process and click "Stop" button. Visla’s AI then automatically creates your visual customer support guide.

Finalize Your Project

After Visla creates your step-by-step visual guide, review and edit for accuracy. Enhance it by adding text overlays, AI narration, and background music.

Customize Your Branding

Incorporate your company logo and colors to create professional, brand-aligned guides.

Share With Your Team or Clients

Easily share your visual guide with a link or export it as a GIF, ensuring prompt content delivery to your audience.