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Frequently Asked Questions

• Who can manage the organization settings?

  Only the Organization Admin has permissions to manage organization settings.

• What happens if the organization becomes inactive?

  If an organization is marked as inactive, any workspaces under the Enterprise plan will automatically revert to the Free plan.

• Can a workspace owner in an active organization access billing information?

  No, workspace owners cannot access billing information, as billing is managed exclusively at the organization level.

• What are the differences between the organization management dashboards for Enterprise and Paid workspaces?

  In the organization dashboard, only credits for Enterprise workspaces are visible. Workspaces under Pro and Business plans will appear in the Paid workspace tab and manage their own billing information separately.

• Can I use or edit branding from other workspaces?

  You can switch to and use branding kits from other workspaces, but you cannot edit them.

• Are intro/outro uploads unlimited under the Enterprise plan?

  Yes, users on the Enterprise plan have unlimited uploads for intros and outros.

• Can I use the referral program if I was invited by an organization?

  No, users invited by an organization are not eligible for the referral program.

• Who can use credits from the organization’s credit pool?

  Only workspaces on the Enterprise plan are eligible to use credits from the organization’s shared credit pool, regardless of the individual plan of other workspaces within the organization.